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01/06/2008 - New support site for MailManager

MailManager, Logicalware's leading email management system, has become even easier to use with the launch of a 24-hour web support service.

While telephone support is also available, MailManager is a web-based product and the web is the perfect medium for resolving techncal issues. Through the website MailManager clients can have direct access to solve problems or restart the server directly.

The site also gives direct access to technicians to help solve any problems - saving time and money.

Donald Cameron, managing director of Logicalware, said: "MailManager is all about ease of use for our clients and their customers. This multistream approach to support is designed to give our clients complete support for our software."





Features:

  • Instant email response with a tracking number
  • email content filtering
  • Standard reply templates
  • Identification of unanswered emails
  • Staff performance reports
  • Reporting suite
  • email storage
  • and more ...


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