Online Retailers

MailManager services large online retailers such as Play.com, Blacks and Gardens Alive. One of our largest customers Play.com has been listed on the top 100 UK websites. Over the last few years Mailmanger was recognised by Online Retailers as a leading solution for inbound email management. Mailmanager is a cost saving solution which can help you save money. Interested?

Case Studies

"Whilst using Outlook was fine for speed it was extremely manual. MailManager's filters were an attractive feature but the reporting functionality has been of most use to management." - Vaughn Potter, Head of Customer Service, Play.com.

Play.com was one of the first online retailers and it is the third biggest online retailer in the UK and is in the top 50 globally.

Using MailManager to improve workflow and responses to customer enquiries, Play.com chose to deploy the service because it could extend the capabilities of the contact centre using a modular approach, ensuring the company could build a complete solution.

Integration with existing systems was key to the project deployment. MailManager's flexible and scalable platform provided Play.com with the required confidence to ensure that the system would integrate with its existing Oracle database and infrastructure. Also MailManager allowed the system to support larger numbers of users as and when Play.com's needs determined.

"MailManager has streamlined the way email is dealt with at Play.com and splitting emails into specific categories allows users to focus on groups of emails at a time. Through the introduction of MailManager we are certainly more productive and have seen a massive reduction in spam levels.

"MailManager is easy to use and when it comes to training, as long as the new user understands our practices at Play.com then MailManager can be used immediately." - Clifford Smith, Email Support Manager, Play.com