Filtering

Email Filtering

MailManager allows administrators to create routing rules for all incoming messages.

Inbound messages can be automatically routed to the appropriate ticket box or assigned the appropriate priority, category, response target time, spam status. Filtering can be based on a number of criteria, including the "To:" address, "From:" address, "CC:" address, Subject or the message body.

By taking advantage of routing rules, MailManager can more efficiently get messages to the right agent or assign messages the right priority, category, response time without agent's intervention.

You can sort individual filters to groups to control the filter application order in case there is a large number of filters defined.

Spam Filter

SpamAssassin 3.2.4 is integrated to MailManager.

Anti Virus Filter

ClamAV 0.90 is integrated to MailManager.